Crashes and freezes are the worst! If you are experiencing issues with video playback, try the steps:
- Force-close the app and re-open it
- Delete the app and reinstall it (latest version in store)
- Update your device’s operating system
- Refresh your Internet connection
- Restart your device
Should the crash or freeze be particularly stubborn, let us know about it here and select Report A Problem. Any additional details, screenshots or screen recordings are appreciated. Let’s get to the bottom of this together!